How long will it take to receive my order?
Items are usually dispatched within 24 hours via Royal Mail First Class Recorded for orders under £49. Delivery will usually take 1-3 working days and require a signature. We will advise you by email when your order has been dispatched, tracking information will also be supplied.
Or you can choose to have your order, sent Special Delivery. This is delivered before 1pm, the next working day.
E.U and other Worldwide Destinations can take between 5-10 Days to be delivered. These are sent insured and tracked.
Where's my order?
If you have not received your order within 15 working days of the "confirmation of dispatch" email (sent to the email address registered to your account when you place the order), please contact us and we will be more than happy to rectify the situation as we gain proof of postage for all items we send. For items sent on a Next Day service please contact us after 5 working days from when you receive the "confirmation of despatch" email.
What's your policy on lost in transit deliveries?
Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 15 working days of the conformation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via email and we will be more than happy to rectify the situation.
It may also be advisable to contact your local sorting office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.