We accept any reasonable request to return items within 14 days of purchase, for a full refund (minus postage costs) items must be returned to us in their original condition within 7 days from the date of purchase. If you are outside the 7 day period we can offer a credit note or exchange up to the value of your original purchase (minus P&P) upto 14 days from the date of purchase. If you are reporting damage or faults to your received item(s), this must be reported to us within 48 hours of you receiving the item(s), failure to do so will result in my vintage being unable to accept any request for return. Our returns policy is in compliance with the 'Sale of Goods Act'.
You must contact us by email, outlining the reasons for your return and to receive a returns number. If no contact is made via email prior to you returning an item or you return any item without a returns number then your return will not be processed. Once you receive your returns number, we must receive the returned item within 5 working days, if we do not receive the return within 5 working days your return will not be processed.
Proof of postage must be obtained when the item is sent back. We do not refund on a purchase which has been lost on return to us.
Postage costs are non - refundable. However, although we never knowingly misrepresent any item, if it has been described inaccurately by us in error, all postage costs will be reimbursed.
The item must be returned to us in the same condition it was sent to you
For items that do not fit we can only offer an exchange or credit note as accurate measurements are clearly displayed on each item.